Customer Support

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Customer Support

Whether clients are looking for service, tech or sales support, our teammates are cross-trained to deliver omnichannel customer care that achieves some of the highest CSAT and NPS scores in the industry.

Customer Service

Organizations work hard to win customers, but in today’s competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.

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Sales

One of the biggest drivers of growth stems from sales. To help clients’ selling efforts remain focused, we provide exceptional sales support from customer saves to proactive upselling and cross-selling.

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Technical Support

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.

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Billing

When it comes to a business’s finances, eDesk understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.

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Outbound Support

When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight your customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.

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Who We Are

Incorporated in California in the year 2000, with a current team of 15 US based managers,supported by over 250 employees in India, eDesk is a quality conscious provider of virtual employee solutions to businesses of all sizes.

Virtual Staffing Company

Los Angeles based eDesk provides you with remote employees to work for them from our India based operations centre. Every client is provided with a US based client manager to train, coordinate...

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Primary Benefits

Great Customer Experiences

Get a competitive edge by taking better care of your customers than your competitors can.

Improved Efficiency

Managing back office tasks is a hidden part of customer service. We will make sure those tasks get done too.

Reduced Cost

eDesk can save you 50% or more on your employee costs.
No insurance. No worker’s comp. No taxes to pay.

Secondary Benefits

No Payroll
No Training Costs
No Supervisor Costs
No Office Space Needed
No Equipment
No IT Costs
No Hassles
No Absenteeism
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Are You Ready?

Try Us Free For Two Weeks

If you are skeptical of how this whole remote employee thing works, we got you covered. We are so confident of our service that, we are offering a no obligation Free Trial of of our service.

You will get to see first hand if this kind of engagement suits your business model. At the end of two weeks if you are not yet convinced you can decide to not signup with us. No obligation or commitment.

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Testimonials

Several Happy Customers Nationwide

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula.

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"eDesk delivered what was promised with both integrity and an enormous desire to provide the best customer support and service possible, all at a great value. I hope to continue working with eDesk for a long time!"

"It is already clear that our decision to work with eDesk is turning out to be a key factor in our global engineering growth."

"Very happy with the solutions and excellent turn-around time by eDesk. Keep up the good work and we look forward to build a long term relationship."

"Building & implementing a recruiting strategy was unique opportunity to partner with eDesk. High level objective was to increase our recruiting scale, performance and significant cost savings."

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